Shipping policy

At Sakuto Knives, we aim to make your shopping experience simple and transparent. This Shipping Policy explains where we ship, how long order processing and delivery may take, shipping costs, and how you can get help with your order.

Shipping Area

Sakuto Knives currently ships to customers within the United States only.

At this time, we do not offer international shipping.

Order Processing Time

Orders are processed Monday through Friday.

Our standard handling time is 1 to 2 business days.

Orders are not processed or shipped on weekends or public holidays.

Order Cut-Off Time

Our daily order cut-off time is:

3:00 PM EST

Orders placed before 3:00 PM EST will begin processing according to our standard handling schedule. Orders placed after the cut-off time may begin processing on the next business day.

Estimated Delivery Time

After your order has been processed, the estimated transit time is 3 to 5 business days.

Standard Shipping Timeline

  • Handling Time: 1โ€“2 business days
  • Transit Time: 3โ€“5 business days
  • Estimated Total Delivery Time: 4โ€“7 business days

Delivery estimates are based on business days, Monday through Friday.

Please note that actual delivery times may vary depending on the delivery location, carrier operations, weather conditions, holidays, or other circumstances outside our control.

Shipping Cost

We offer Free Standard Shipping on eligible orders delivered within the United States.

All prices and transactions on our website are listed in USD (United States Dollars).

Shipping Carriers

Orders are shipped using carriers appropriate for the delivery destination and available shipping service.

The shipping carrier used for your order may vary depending on factors such as the delivery location, package size, and available shipping options.

Once your order has been shipped, tracking information will be provided when available.

Order Tracking

After your order is shipped, you may receive tracking information that allows you to follow the progress of your delivery.

You can also visit our Track Your Order page for available order tracking options.

Please allow some time for tracking information to become active after your order has been shipped.

Incorrect or Incomplete Shipping Information

Please make sure that your shipping address is complete and accurate before placing your order.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist you; however, changes may not be possible once an order has been processed or shipped.

Delivery Delays

While we work to deliver orders within the estimated timeframe, unexpected delays may occasionally occur.

Possible causes may include:

  • Carrier delays
  • Severe weather
  • Holidays
  • High shipping volumes
  • Incorrect or incomplete shipping information
  • Other circumstances outside our reasonable control

If you have questions about the status of your order, please contact our customer support team.

Need Help With Your Order?

If you have any questions about shipping, delivery, or an existing order, please contact us.

Contact Us:

Business Address:
Unit 1508, 15/F, Office Tower II, Grand Plaza, 625 Nathan Road, Mong Kok, Hong Kong
Email:
service@sakutoknives.com
Phone Number:
+852 6714 0075
Business Hours:
Monday โ€“ Friday | 09:00 AM โ€“ 05:00 PM
(GMT+08:00)