Payment Policy

At Sakuto Knives, we aim to provide a simple and secure checkout experience. This Payment Policy explains how payments are processed and what customers can expect when placing an order on our website.

Accepted Payment Methods

We accept the payment methods displayed and available at checkout.

Available payment options may vary depending on your location, device, or payment provider. Before completing your purchase, you will be able to review the available payment methods and the final order total.

All transactions on Sakuto Knives are processed in United States Dollars (USD).

Payment Authorization

When you place an order, your selected payment method may be authorized or charged for the total amount shown at checkout.

Before completing your purchase, please review your order details carefully, including:

  • Product(s) selected
  • Quantity
  • Shipping information
  • Applicable charges
  • Final order total

By submitting your order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.

Order Confirmation

After successfully placing an order, you will receive an order confirmation using the contact information provided during checkout.

The confirmation will include details related to your order.

Please review your order information carefully and contact us as soon as possible if you notice any incorrect information.

Payment Security

We take reasonable measures to help provide a secure checkout experience. Payment information is processed through the payment services available on our website.

We do not ask customers to send payment card details through email or other unsecured communication channels.

Payment Issues

If your payment cannot be completed, the order may not be successfully processed.

If you experience any issues during checkout, please:

  • Confirm that your payment information is correct.
  • Contact your bank or payment provider if necessary.
  • Try an alternative payment method available at checkout.

If you continue to experience difficulties, you may contact our customer support team for assistance.

Pricing and Currency

All prices on Sakuto Knives are displayed in USD (United States Dollars) unless otherwise stated.

The final amount you pay will be displayed during checkout before you complete your purchase.

Refunds

If a refund is approved under our Return & Refund Policy, the refund will generally be issued to the original payment method used for the purchase.

Approved refunds are processed within 7 days after the return has been received and reviewed, in accordance with our Return & Refund Policy.

Depending on your bank or payment provider, additional time may be required for the refunded amount to appear in your account.

Order Cancellations

Orders may be cancelled within 1 hour of being placed.

If you need to cancel an order, please contact us as soon as possible and include your order number.

After the cancellation period has passed, your order may already be in processing or preparing for shipment. In such cases, cancellation may no longer be possible. Eligible products may still be returned in accordance with our Return & Refund Policy.

Contact Us:

Business Address:
Unit 1508, 15/F, Office Tower II, Grand Plaza, 625 Nathan Road, Mong Kok, Hong Kong
Email:
service@sakutoknives.com
Phone Number:
+852 6714 0075
Business Hours:
Monday โ€“ Friday | 09:00 AM โ€“ 05:00 PM
(GMT+08:00)