FAQ
Welcome to the Sakuto Knives FAQ page. Here you'll find answers to common questions about ordering, shipping, returns, refunds, exchanges, and customer support.
If you cannot find the answer you are looking for, please feel free to contact us.
Orders
How do I place an order?
Simply choose the product you would like to purchase, add it to your cart, and proceed to checkout. Before completing your order, please review your product selection, quantity, shipping information, and order total.
Can I cancel my order?
Yes. You may request to cancel your order within 1 hour of placing it.
Please contact us as soon as possible and include your order number. After the 1-hour cancellation window, your order may already be processing or preparing for shipment, and cancellation may no longer be possible.
Will I receive an order confirmation?
Yes. After successfully placing your order, an order confirmation will be sent using the contact information provided during checkout.
Shipping
Where do you ship?
Sakuto Knives currently ships within the United States only.
At this time, we do not offer international shipping.
How much does shipping cost?
We offer Free Standard Shipping on eligible orders shipped within the United States.
How long does shipping take?
Our standard estimated delivery timeline is:
- Handling Time: 1–2 business days
- Transit Time: 3–5 business days
- Estimated Total Delivery Time: 4–7 business days
Orders are processed and delivered on business days, Monday through Friday.
Please note that delivery times are estimates and may vary due to carrier delays, holidays, weather conditions, or other circumstances outside our control.
What is your order cut-off time?
Our daily order cut-off time is 3:00 PM EST.
Orders placed after the cut-off time may begin processing on the following business day.
How can I track my order?
Once your order has been shipped, tracking information will be provided when available.
You can also visit our Track Your Order page to check the status of your order.
Please allow some time for tracking information to become active after your order has been shipped.
Returns & Exchanges
What is your return policy?
We accept returns for both defective and non-defective products.
Eligible return requests must be made within 30 days of delivery.
What condition must my returned product be in?
Returned products must be new and unused and returned in their original condition.
Please include any original accessories or components when applicable.
Do you charge a restocking fee?
No. We do not charge any restocking fees for eligible returns.
Who pays for return shipping?
For approved eligible returns, we provide a free return shipping label that you can download and print.
How do I return an item?
Please contact our customer support team before sending your item back.
Once your return request is approved, we will provide instructions and, where applicable, a return shipping label.
What is the return address?
Our return address is:
Business Address:
Unit 1508, 15/F, Office Tower II, Grand Plaza, 625 Nathan Road, Mong Kok, Hong Kong
Please do not send an item back before receiving return instructions from our support team.
Do you accept exchanges?
Yes. We accept exchanges for eligible products within the 30-day return window.
Please contact us with your order number and details about the item you would like to exchange.
Refunds
How long does it take to receive my refund?
Once your returned item has been received and reviewed, approved refunds are processed within 7 days.
Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.
How will I receive my refund?
Approved refunds are generally issued to the original payment method used when placing the order.
Payments
What payment methods do you accept?
We accept the payment methods that are displayed and available at checkout.
What currency are your prices shown in?
All prices on Sakuto Knives are displayed in United States Dollars (USD) unless otherwise stated.
Is my payment information secure?
Payments are processed through the payment services available on our website. We do not ask customers to send payment card details through email or other unsecured communication channels.
Products
How can I find more information about a product?
Each product page provides relevant information about the item, including its features and specifications. We recommend reviewing the product description carefully before placing an order.
What should I do if my product arrives damaged or defective?
Please contact us as soon as possible after receiving your order. Include your order number and a brief description of the issue. We may request photos or additional information to help review the problem.
Contact Us:
Business Address:
Unit 1508, 15/F, Office Tower II, Grand Plaza, 625 Nathan Road, Mong Kok, Hong Kong
Email:
service@sakutoknives.com
Phone Number:
+852 6714 0075
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM
(GMT+08:00)