Refund policy
At Sakuto Knives, we want you to shop with confidence. If something isn't right with your order, we're here to help. This policy explains where we ship, how returns and exchanges work, and what you can expect when requesting a refund.
Shipping Area
Sakuto Knives currently ships within the United States only.
If you have any questions about whether we can deliver to your location, please contact our customer support team before placing your order.
Returns
We accept returns for both defective and non-defective products.
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be new and unused
- Be returned within the 30-day return window
- Be in its original condition
- Include any original accessories or components that came with the product, where applicable
Once your return request is approved, we will provide instructions on how to send the item back.
Defective or Damaged Items
If your order arrives damaged or you believe that your product is defective, please contact us as soon as possible.
To help us review the issue, please provide your order number along with a brief description of the problem. We may also request photos of the product or packaging when necessary.
After reviewing your request, we will provide the appropriate instructions for a return, replacement, exchange, or refund.
Non-Defective Returns
Changed your mind? You may still return an eligible product within 30 days of delivery.
The product must be new, unused, and in its original condition. There are no restocking fees for eligible returns.
Return Shipping
All approved returns are handled by mail.
For eligible returns, we provide a free return shipping label that you can download and print.
Please wait for return instructions from our customer support team before sending any item back.
Return Address
Unit 1508, 15/F, Office Tower II, Grand Plaza, 625 Nathan Road, Mong Kok, Hong Kong
Exchanges
We accept exchanges for eligible products within the same 30-day return window.
If you would like to request an exchange, please contact us with your order number and let us know which item you would like to exchange.
Our support team will guide you through the process.
Refunds
Once your returned item is received and reviewed, we will notify you of the outcome.
For approved returns, refunds are processed within 7 days.
Refunds will generally be issued to the original payment method used for the purchase. Depending on your bank or payment provider, additional time may be required for the refunded amount to appear in your account.
Order Cancellations
You may request to cancel your order within 1 hour of placing it.
If you need to cancel an order, please contact us as soon as possible and include your order number.
After the 1-hour cancellation period, your order may already be processing or preparing for shipment. In that case, cancellation may no longer be possible. However, eligible orders may still be returned after delivery in accordance with this policy.
How to Start a Return or Exchange
To request a return, exchange, refund, or order cancellation, please contact us:
Email:
service@sakutoknives.com
Phone Number:
+852 6714 0075
Please include your order number and a brief explanation of your request so we can assist you as quickly as possible.
Contact Us:
Business Address:
Unit 1508, 15/F, Office Tower II, Grand Plaza, 625 Nathan Road, Mong Kok, Hong Kong
Email:
service@sakutoknives.com
Phone Number:
+852 6714 0075
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM
(GMT+08:00)